Return & Replacement Policy

🛡️ We stand behind every product we sell. If your laptop has a genuine hardware defect or fault within 30 days of purchase, we will replace it — no questions asked.

Our 30-Day Replacement Guarantee

At BD Tech Gallery, we want you to shop with full confidence. That’s why we offer a 30-day replacement policy on all laptops — both used and new. If your device develops a hardware fault within 30 days of purchase, we will replace it with an equivalent or better unit at no extra cost to you.

 

What Is Covered

Issue Type Covered?
Hardware failure (motherboard, screen, keyboard, etc.) ✔ Yes
Battery not holding charge (significant drop) ✔ Yes
Dead pixels / display defects present at delivery ✔ Yes
Product does not match listed specifications ✔ Yes
Damaged in transit (reported within 24 hours) ✔ Yes
Physical damage caused by the customer ✘ No
Software issues, virus, or OS problems ✘ No
Change of mind after purchase ✘ No
Damage from liquid, overheating, or misuse ✘ No

 

How to Request a Replacement

Follow these simple steps to initiate a replacement request:

      1. Contact us within 30 days of your purchase date via phone, WhatsApp, or email.

      1. Describe the issue clearly and provide your Order ID or purchase receipt.

      1. Send photos or a short video of the defect to help us assess the issue quickly.

      1. Our team will review your request within 24 hours and guide you on the next steps.

      1. If approved, ship the laptop back to us (or bring it to our Dhaka store) in its original packaging if possible.

      1. After inspection, we will send the replacement unit within 3–5 business days.

     

    Important Conditions

        • The replacement request must be submitted within 30 days from the date of purchase.

        • The laptop must be returned in the same condition it was received — with all original accessories (charger, bag, etc.).

        • Products that show signs of physical abuse, liquid damage, or unauthorised modification are not eligible.

        • The serial number on the device must match the one on your receipt.

        • Replacement units are subject to availability. If an exact match is unavailable, we will offer a comparable model.

       

      Refunds

      We currently offer replacement only — we do not provide cash refunds except in the following special circumstances:

          • We are unable to provide a suitable replacement within 7 business days

          • The product is confirmed as incorrectly described and no acceptable replacement is available

        In such cases, a full refund will be processed within 5–7 business days via the original payment method (bKash, Nagad, bank transfer, or cash).

         

        Delivery Charges for Returns

            • If the fault is confirmed as a product defect, we will cover the return shipping cost.

            • If the fault cannot be confirmed, the customer bears the shipping cost for sending the product back.

           

          Contact Us for Returns

          To start a return or replacement request, reach us at:

              • 📞 Phone/WhatsApp: +880 16-8732-1007

              • 📧 Email: bangladesh.laptop.gallery@gmail.com

              • 📍 Store: Shop #12, Ground Floor, ICT Bhaban, Suvastu Arcade, New Elephant Rd, Dhaka 1205 Bangladesh

              • 🕐 Support Hours: Wednesday – Monday, 10:00 AM – 8:00 PM